Cookie Policy

1. Introduction

This Cookie Policy has been prepared to inform users visiting the https://healthis.com.tr/ website operated by HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ about cookies and similar technologies used during their visit to the website.

HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ operates in the field of health tourism and may use cookies to ensure the secure operation of the website, improve user experience, measure website performance and manage user preferences. All operations carried out through cookies are conducted in consideration of Law No. 6698 on the Protection of Personal Data, relevant secondary legislation and decisions of the Personal Data Protection Board.

When you visit our website, certain information relating to the device and browser you use and your usage preferences may be processed through cookies. These processing activities vary depending on the nature of the cookie; some cookies are necessary for the website to function, while others are activated only where your explicit consent has been obtained.

This Policy applies only to the website with the domain https://healthis.com.tr/. Third-party websites, mobile applications, platforms or service providers to which you may be redirected through our website may be subject to their own privacy and cookie policies. Therefore, if you proceed to third-party channels, you are advised to review their data processing policies separately.

2. Identity of the Data Controller

For personal data processing activities carried out through cookies on the website, the data controller is:

• Company Name: HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ
• MERSİS / Tax No.: 0461047578900012 / 4610475789
• Address: İzzet Paşa, Yeni Yol Cd. Nurol Tower No:3 İç Kapı No:32, 34381 Şişli/İstanbul
• KVKK E-mail: info@healthis.com.tr
• KEP: healthisassistance@hs01.kep.tr
• Telephone: (0212) 809 99 07
• Web: https://healthis.com.tr/

HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ acts in accordance with the principles of lawfulness, fairness, transparency, proportionality, data minimisation and purpose limitation in personal data processing activities.

3. What Is a Cookie?

Cookies are small text files stored on your device through your browser by the website you visit. These files enable the website to recognise your device during subsequent visits, remember certain preferences, maintain session continuity, perform security checks and measure how the website is used.

Cookies may not directly contain information such as name, surname or identity number. However, when evaluated together with data such as IP address, device information, session information, online identifiers and browsing behaviour, they may constitute personal data. Therefore, operations carried out through cookies are also assessed within the framework of personal data protection legislation.

The use of cookies is particularly important for websites operating in the field of health tourism. Information such as the treatment areas in which users show interest, the content they view, the language or country preferences with which they use the website, and their interaction with contact forms may, in some cases, require more sensitive assessment. For this reason, HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ adopts the principle of avoiding unnecessary data processing through cookies and prioritising user preferences, especially in processes requiring explicit consent.

4. Types of Cookies

Cookies used on our website may be classified according to their functions under the following categories:

4.1. Strictly Necessary Cookies — These cookies are necessary for the website to operate correctly and to perform its basic functions. Functions such as security, session management, navigation between pages, operation of form structures and continuity of the technical infrastructure are carried out through these cookies. Without these cookies, certain parts of the website may not function properly or may not function at all. Because strictly necessary cookies are required for the website to be provided, they may in most cases be used without explicit consent. However, their use remains subject to the principles of proportionality, purpose limitation and data security.

4.2. Functionality Cookies — These cookies are used to remember users' preferences on the website and provide a more personalised user experience. For example, language preference, regional preference, previously selected interface options or user-friendly display settings may be stored through these cookies. Functionality cookies are not essential for the basic operation of the website. Therefore, unless the necessary legal conditions exist, their use is preferably based on your explicit consent. If you disable these cookies, the basic functions of the website may continue to operate; however, you may not be able to benefit from certain convenience features.

4.3. Performance and Analytics Cookies — These cookies are used to obtain statistical information regarding use of the website. Data such as which pages are visited more frequently, how long users remain on the website, which links they click and which content receives more interest may be evaluated within this scope. These cookies make it possible to analyse website performance, improve user experience, identify technical issues and optimise content structure. However, because these cookies may result in the processing of personal data, where explicit consent is required they should not be activated without the relevant user's approval.

4.4. Advertising and Marketing Cookies — These cookies may be used to provide content and promotions better suited to users' interests, measure campaign performance, assess the effectiveness of advertising activities and manage similar commercial communication processes. They generally aim to track user behaviour and present content according to certain preferences. Considering the specific legislation and promotional restrictions applicable to the health tourism sector, the use of advertising and marketing cookies must be assessed with particular care. HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ uses such cookies only within a lawful framework and to the extent necessary and, where explicit consent is required, does not activate them without user approval.

5. What Data May Cookies Process?

The following categories of data may be processed through cookies used on our website:

• IP address
• Browser type and version
• Operating system information
• Device type and screen information
• Session data
• Date and time of website visits
• Pages visited and click records
• Navigation movements within the website
• Language selection and country information
• Cookie ID and similar online identifiers
• Traffic and usage intensity information
• Referrer / referring source information

As a rule, cookies are not intended to process health data directly. However, on websites engaged in health tourism, activities such as visiting specific service pages, completing a contact form, requesting preliminary information, applying for online consultation or extensively viewing content relating to certain treatments may, when combined with other data, reveal a more sensitive profile. Therefore, HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ keeps data processing activities carried out through cookies as limited as possible and acts in accordance with the principle of data minimisation.

6. For What Purposes Do We Use Cookies?

Cookies may be used on our website for the following purposes:

• ensuring the secure operation of the website,
• managing sessions,
• performing the website's basic functions,
• remembering user preferences and language settings,
• measuring and improving website performance,
• identifying technical errors and access problems,
• ensuring information security,
• taking precautions against misuse, unauthorised access and attack risks,
• improving user experience,
• improving content structure,
• analysing which areas of the website are used more frequently,
• managing marketing and promotional processes where users have given consent,
• fulfilling legal obligations,
• creating records for the establishment, exercise or protection of a right.

For websites in the health tourism sector, it is particularly important that cookie use be proportionate and limited to specified and explicit purposes. Therefore, HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ avoids practices that excessively track user behaviour, profile users or transfer their health-related tendencies to external platforms.

7. Legal Grounds for Processing Personal Data

Data processing activities carried out through cookies may rely on different legal grounds depending on the nature of the cookie used.

For strictly necessary cookies, processing may be based on legal grounds such as necessity for operating the website, ensuring information security, technically providing the service, the legitimate interests of the data controller, or the establishment, exercise or protection of a right.

For functionality, performance/analytics and advertising/marketing cookies, in cases where explicit consent is required in accordance with the KVKK and Board practice, the data subject must first be informed and approval must be obtained through an active declaration of intent. Accordingly, the aim is that non-essential cookies should not be active by default without users' explicit consent.

Where you have given explicit consent, you may withdraw it at any time. Withdrawal of consent does not retroactively invalidate processing activities lawfully carried out before the withdrawal.

8. To Whom May Data Collected Through Cookies Be Transferred?

Data obtained through cookies may, to the extent required by the purpose of processing and in accordance with applicable legislation, be transferred to the following groups of recipients:

• information technology and server service providers,
• companies providing website infrastructure and maintenance services,
• security and cyber protection service providers,
• analytics service providers,
• legal advisers and specialists providing audit services,
• authorised public institutions and organisations,
• administrative and judicial authorities authorised by law.

If third-party service providers are used in the cookie infrastructure, this must be assessed separately, particularly with regard to transfers of data abroad. HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ aims to structure processes requiring data transfer in accordance with legislation and, where necessary, to inform data subjects separately.

For a website operating in the field of health tourism, uncontrolled transfer to third parties of behavioural data linked to healthcare services in which users show interest may create legal risks. Therefore, particular care is exercised in transfer processes.

9. Cookie Retention Period

Cookies may be divided into two categories according to their retention periods:

Session cookies are cookies that remain valid for the duration of the user's browser session and are deleted when the browser is closed.

Persistent cookies are stored on the device for a specified period and remain there until that period expires or until they are deleted by the user.

HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ aims to retain personal data obtained through cookies only for as long as required by the relevant processing purpose. When determining retention periods, obligations arising from legislation, technical requirements, information security needs, potential disputes and the principle of data minimisation are taken into account. Data whose retention period has expired or for which the purpose of processing no longer exists is deleted, destroyed or anonymised in accordance with applicable legislation.

Specific cookie names, cookie provider information, the purpose of the cookie and its retention period may be displayed in the cookie management panel used on the website or in a separately published cookie list.

10. How Can You Control Cookies?

When you first visit our website, you can set your preferences for non-essential cookies through the cookie panel displayed to you. Through this panel, you may accept certain cookie categories, reject others, or choose to use the website with strictly necessary cookies only.

Most internet browsers also allow you to block cookies, delete existing cookies, permit only certain cookies or be notified before cookies are sent to your device. You may update your cookie preferences at any time through your browser settings.

However, if cookies are completely disabled, certain areas of the website may not function as expected, certain preferences may not be remembered, some security functions may not operate properly, or the user experience may be adversely affected.

If you have accepted cookies based on explicit consent, you may later change this preference through the cookie settings area on the website or through your browser settings.

11. Data Security

HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ takes appropriate technical and administrative measures to ensure the security of personal data obtained through cookies. These include access controls, log records, system security measures, software updates, authorisation processes, supplier controls and regular review of data processing processes.

Because health tourism activities involve visits to the website from different countries, use of a multilingual structure, integration with third-party analytics tools and application/contact forms, data security risks may increase. Therefore, HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ considers data security not only as a technical matter but also together with sensitivities specific to the healthcare sector.

In particular, protecting behavioural patterns that may reveal users' interest in healthcare services, avoiding unnecessary data processing and strictly managing data transfer processes are important in this context.

12. Rights of the Data Subject

Under Law No. 6698 on the Protection of Personal Data, data subjects may apply to the data controller to learn whether their personal data is processed; request information if it has been processed; learn the purpose of processing; know the third parties to whom the data has been transferred; request correction of incomplete or incorrectly processed data; request deletion or destruction of data; and exercise their other rights provided by law.

Applications within this scope may be submitted to HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ through the following communication channels:

• E-mail: info@healthis.com.tr
• Postal Address: İzzet Paşa, Yeni Yol Cd. Nurol Tower No:3 İç Kapı No:32, 34381 Şişli/İstanbul
• KEP: healthisassistance@hs01.kep.tr

Applications will be evaluated within the statutory periods and according to the nature of the request.

13. Amendments to the Policy

HEALTHIS ASSISTANCE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ reserves the right to amend this Cookie Policy in line with changes in legislation, Board decisions, technical developments, updates to the website infrastructure or changes in data processing activities.

The updated text becomes effective from the date it is published on the website. Where deemed necessary, users may also be informed separately and, in cases requiring explicit consent, preferences may be obtained again.

14. Effective Date

This Cookie Policy entered into force on 01.04.2026.